Journey to The Village Privacy & Cookie Policy 

The Village (Village of Forgiveness) and Journey to The Village takes the privacy of our employees, beneficiaries, supporters and volunteers very seriously.

This policy and statement states how we collect data, how the data is stored, how it is used and how those who give us their details can request how their data is used by The Village.

This policy sets out our responsibilities under The General Data Protection Regulation 2016 (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

Who are we?

Our work is to create a global community that reaches across barriers and enables people to see themselves in others and therefore care more deeply about their lives. The Village (Village of Forgiveness) is a registered charity in England and Wales. Charity No. 1186107

How do we collect information/data?

We collect personal information/data from anyone who enters into employment with us, takes part in one of our projects, signs up to our mailing list (email and/or postal), purchases an item from our online shop, volunteers on one of our projects, visits our website, enquires about our activities using our online forms, sends or receives an email, contacts us through our social media platforms, makes a donation to the charity, asks a question or provides us with personal information.


Your consent

In order to process your information/data we usually obtain your explicit consent. The Village will not use your personal information/data for marketing purposes if you have indicated that you do not wish to be contacted. You can change your preferences at any time by writing to us, or by unsubscribing via our website (contact details at the end of this policy). 

Legitimate interests

Under data protection laws we have a number of lawful reasons where we can use (or 'process') your personal information without explicit consent. One of the lawful reasons is called 'legitimate interests'.

Broadly speaking 'legitimate interests' means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights. Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns and fundraising.

What data do we collect and store?

The personal information/data we collect might include your name, postal address, email address and telephone number, date of birth, and payment card details. We may also collect sensitive information/data from beneficiaries who are engaged with one of our programmes (see ‘The Village’s Support Programmes’ below). We also gather general information/data about the use of our website such as which pages are visited the most, and which services, events or facilities are of most interest. We may use this information/data to make improvements to our website and ensure it delivers the best service for our users. Wherever possible, information/data is anonymised to prevent the identification of individual visitors to our website. Please refer to cookie usage for further information.

How is the information used?

We will use your personal information/data for administrative purposes and to:

  • Provide you with services, products or information you have asked for

  • Process orders you have submitted

  • Carry out our obligations under any contracts entered into between you and us

  • Processing job applications

  • Keeping a record of your relationship with us

  • Deal with your enquiries, requests and comments

  • Provide information about our programmes and services

  • Advise on our fundraising activities, appeals and campaigns

  • Contact you to promote our services and activities

  • Personalise our services

  • Profile usage so we can offer our supporters products that are relevant to them

We may need to share your information/data with our partners and associated stakeholders for the purposes described above.

The Village Support Programmes

If you receive support from a The Village Programme you will be required to provide information/data that is personal to you. This information/data will only be used for the purposes of supporting you through the programme, dealing with your enquiry, quality monitoring and evaluating the services we provide. The Village will not pass on your details to anyone else without your consent except in exceptional circumstances, including compliance with the law. This could include, but is not restricted to, anyone contacting the charity to report abuse; serious self-harm; anyone expressing an intention to harm someone else or any matter regarding national security. 

In summary, The Village will;

  • Only collect and process your data with your explicit consent or our legitimate interest

  • Only collect the information/data that is actually needed

  • Only share your personal information/data with those who need to see it to do their jobs

  • Only pass your personal information/data on to any other organisation with your consent or under our legitimate interest unless we are required to do so by law (see above)

  • Only retain your personal information/data for as long as it is required for the purpose it was collected

  • Where necessary, keep your information/data up to date

  • Protect your information/data from unauthorised or accidental disclosure

  • Provide you with a copy of your personal information/data on request (please see the section below on access rights and requests)

  • Correct any inaccurate information/data as soon as possible

Access Rights and Requests

All individuals have the right to see what personal information/data is held about them. Subject access requests must be submitted in writing (contact details at the end of this policy).

You can object to The Village processing your personal information/data if it is likely to cause, or is causing you, damage or distress. Such a request must be made in writing and you must give details of why the processing of your information/data is having this effect (contact details can be found at the end of this policy).

How is your personal information/data protected?

We use a third party service provider (PayPal) for all donations or payments made via our website and take appropriate measures to ensure that the personal information/data disclosed to us is kept secure, accurate and up to date. We will ensure that your personal information/data is kept by us only for as long as is necessary for the purposes which it was collected and is securely destroyed. 

Do we share personal information/data with external parties?

We may pass on your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third parties, we disclose only the personal information that is necessary to deliver the services. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Cookie Usage

A cookie is a small piece of information sent by a web server (e.g. website) to a web browser (an individual), which enables the server to collect internet log information and visitor behaviour information.

Cookies help web browsers (individuals) have a better experience as they allow web servers (websites) to understand which areas are of particular interest. Our cookies are not used to identify you personally and they can’t harm your computer. Cookies collect anonymous information on the pages visited. By opting out from accepting cookies, your web server will restrict marketing, performance and analytics cookies to be placed by the site prior to visitor consent. 

Google Analytics

The Village website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of The Village website. By using The Village website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To opt out of Google Analytics please go to the following link:  

Trademarks and copyright


The Village website contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including names, images and logos are owned by The Village (Village of Forgiveness) unless otherwise stated. All rights are reserved.

You are responsible for complying with all applicable copyright laws. The Village permits you to make copies of information on The Village website as necessary and you may take a print of such information for your personal use as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right or copyright of The Village.

The Village website may contain links to other websites/organisations that are beyond our control and not covered by this Privacy Policy. The Village is not responsible for the privacy practices of these other websites and you are requested to read their privacy policies carefully.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the important work we do in support of vulnerable individuals, charity news and events and the products you can buy, then please contact us in writing using the details below.  

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure we do not contact you. We may still need to contact you for the purpose of administration or the purpose of processing a donation or to thank you for donating, purchasing an item or participating in an event.

The Village are committed to putting you in control of your data so you are free to change your marketing preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time by emailing or writing to us at: Journey to The Village, 58 Upper Cheyne Row, London, SW3 5JJ